Return & Refund Policy
🔁 Return & Refund Policy – Hira Collection
Your satisfaction matters to us! We strive to deliver quality products with care. Please read our return and refund policy below:
📦 Return Eligibility
You may request a return or exchange only if:
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You received a wrong product, wrong size, or a damaged/defective item
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You notify us within 24 hours of receiving the parcel
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The item is unused, unwashed, and in original packaging with all tags
🔁 Exchange Policy
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Exchanges are possible only for eligible issues (e.g., wrong or faulty item)
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The customer must bear courier charges for sending the item back
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Once we receive the item and inspect it, we will ship the correct product within 3–5 working days
💰 Refund Policy
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Refunds are allowed only if the item is out of stock or unavailable after your confirmed order
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Refunds will be processed within 5–7 business days to your bank account or via EasyPaisa/JazzCash
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No refund will be issued for issues arising due to customer error in size selection or change of mind
🔄 How to Request a Return or Exchange?
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Send your Order ID, product photo, and issue clearly via WhatsApp:
📲 +92 3158776722 -
Our team will review and confirm eligibility
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Pack the item securely and send it to our provided address (shared via WhatsApp)
📌 Important Notes:
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We reserve the right to decline any return request that does not meet the conditions above
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Always check the size chart before placing an order to avoid size issues
🧵 Need Help?
WhatsApp: +92-3158776722
Email: hiracollection6722@gmail.com